EnerLinks Solutions Website Terms of Service
Version: 2026-11-03 Effective: 2026-11-03T17:00:00Z Last revised: 2026-10-23
These Terms of Service (the `Terms`) are an agreement between EnerLinks Solutions, LLC, a Florida limited liability company (`EnerLinks`, `we`, `us`, or `our`), and the person or organization using the EnerLinks website, creating an account, placing an order, or using related online services (`you`). If you use the services for an organization, you represent that you have authority to bind it, and `you` includes that organization.
Please read these Terms before creating an account or purchasing. The EnerViz desktop software is also governed by the EnerViz End User License Agreement (`EULA`). Our Privacy Policy describes our data practices. Our Refund & Cancellation Policy is incorporated into these Terms.
1. Eligibility and accounts
You must be at least 18 and legally able to enter a contract. You must provide accurate account and billing information, keep your credentials confidential, and notify us promptly if you suspect unauthorized access. You are responsible for activity under your account except to the extent caused by our failure to use reasonable safeguards.
We may refuse or suspend access when reasonably necessary to address fraud, abuse, security risk, legal requirements, nonpayment, or a material breach of these Terms. When practical, we will give notice and an opportunity to cure before suspension.
2. Website and services
EnerLinks provides information about, sells licenses for, delivers, and supports software products. Features, system requirements, license scope, support, and availability are described on the applicable product page, order page, EULA, or written order. Enterprise products, perpetual licenses, and professional services are not offered merely because they appear as `Coming soon`, a roadmap item, or a subject of discussion.
We may improve or change the website and services. We will not use a routine product change to reduce a prepaid subscription's core license rights materially during its paid term. Security, legal, third-party platform, and emergency changes may occur sooner when reasonably necessary.
3. Orders, prices, and taxes
The checkout page identifies the product, number of seats, recurring amount, currency, billing cadence, and applicable taxes before you submit payment. You authorize us and our payment processor to charge the payment method you provide for the disclosed purchase and renewals.
Prices do not include taxes unless the checkout says otherwise. You are responsible for taxes imposed on your purchase other than taxes based on our net income. If a pricing, product, currency, or cadence mismatch is detected, we may stop checkout and ask you to begin again with the corrected information rather than process an inconsistent order.
An order is accepted when payment is confirmed and we issue the corresponding order or entitlement, subject to fraud and security review. A receipt or payment authorization alone does not expand the license granted in the EULA.
4. Subscriptions and automatic renewal
Where offered at checkout or in an accepted order, EnerViz Individual and EnerViz Team subscriptions use monthly or annual billing cadences. Available products, quantities and supported purchase methods are those actually offered; describing a license class does not make an unavailable bulk checkout or product purchasable. Unless you cancel before the next renewal, a subscription renews automatically for another period of the same cadence at the recurring price disclosed at checkout, subject to any price-change notice required by applicable law.
You may cancel through the authenticated billing page and hosted billing portal. Cancellation normally stops future renewals and takes effect at the end of the then-current paid period; access continues through that period unless an immediate suspension is reasonably required for fraud, a payment dispute, security risk, or material breach. We will provide any renewal reminder required by law and, as a launch policy, intend to send annual renewal reminders 30–60 days before the applicable renewal or cancellation point.
Cancellation and refunds are different. Canceling prevents future renewal but does not automatically refund the current period. Refund eligibility is governed by the Refund & Cancellation Policy and non-waivable law.
5. Software license
The software is licensed, not sold. Your rights to install, activate, and use EnerViz—including free-tier limits, named-user seats, device limits, validation, offline behavior, restrictions, updates, and termination—are stated in the EULA. If these Terms and the EULA conflict about software use, the EULA controls. These Terms control the website, accounts, orders, and billing.
6. No engineering engagement
EnerViz is a user-directed calculation and documentation tool. The website, purchase, software license, ordinary product support, and software output do not create an engineer-client relationship and do not include project-specific engineering consultation, evaluation, design, component selection, code-compliance review, approval, certification, signature, or seal.
EnerViz output is preliminary and depends on user inputs, assumptions, models, methods, and interpretation. It is not a signed, sealed, certified, approved, or final engineering document. You must independently verify results and obtain review by a qualified professional before procurement, fabrication, installation, operation, or any safety-critical or final design decision. Additional terms appear in the EULA and Engineering Analysis Disclaimer.
7. Acceptable use
You may not:
- - use the website or services unlawfully, fraudulently, or to infringe another person's rights;
- - interfere with security, authentication, rate limits, availability, or other users;
- - probe or access accounts, systems, or data without authorization;
- - use automated means that impose an unreasonable load or evade technical controls;
- - misrepresent EnerLinks or EnerViz output as signed, sealed, certified, or approved by EnerLinks or a professional engineer; or
- - resell access, share account credentials, or exceed the purchased seat scope.
Good-faith security research must be conducted only within a separately published or written authorization.
8. Intellectual property and feedback
EnerLinks and its licensors retain all rights in the website, software, branding, documentation, and related materials except for rights expressly granted in these Terms or the EULA. You retain rights in the content and project data you create or supply.
If you voluntarily provide product feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate that feedback without identifying you or disclosing your confidential information. This does not transfer ownership of your project data.
9. Third-party services and links
The services rely on third-party providers for authentication, payment, hosting, security, email delivery, and related operations. Their own terms may apply to services you use directly. We are not responsible for an external website merely because we link to it, but this provision does not excuse our responsibility for the providers we select to perform our obligations.
10. Support
Product support covers account access, licensing, installation, documented feature behavior, and reproducible defects. It does not include project-specific design advice or approval. The product support channel is `[email protected]`. Any response-time statement is a service target, not a guaranteed service-level agreement, unless a signed order states otherwise.
11. Warranties
We warrant that we have authority to enter these Terms and grant the stated rights. Paid-software warranties and remedies are stated in the EULA.
Except for express warranties in these Terms, the EULA, or a signed order, and to the maximum extent permitted by law, the website and online services are provided `as is` and `as available`. We do not warrant uninterrupted or error-free operation, that all defects will be corrected, or that content or software output will be suitable for a particular project, code, standard, regulatory requirement, or professional purpose.
Nothing in these Terms disclaims a warranty or right that applicable law does not permit us to disclaim.
12. Limitation of liability
To the maximum extent permitted by law, neither party will be liable under these Terms for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenue, business opportunity, goodwill, or data, arising from the services, even if advised that such damages were possible. This allocation applies regardless of the theory of liability, including contract, tort (including ordinary negligence), strict liability, or otherwise.
To the maximum extent permitted by law, each party's aggregate liability arising from the website, online services, and these Terms will not exceed the greater of (a) US $100 or (b) the amount you paid EnerLinks for the affected product or service during the 12 months before the event giving rise to the claim.
These exclusions and cap do not apply to fraud, willful misconduct, gross negligence, liability for personal injury that cannot lawfully be limited, your knowing infringement or misuse of our intellectual property, or any other liability that cannot lawfully be excluded or limited. The EULA contains the allocation applicable specifically to software use. Nothing here limits your obligation to pay valid charges.
Each limitation in this Section is independent and applies even if a limited remedy fails of its essential purpose, except where applicable law requires a different result.
13. Termination
You may stop using the website and may request account closure. Subscription cancellation is governed by Section 4. We may terminate these Terms or an account for an uncured material breach, or immediately when reasonably necessary for fraud, unlawful conduct, a serious security risk, or a legal requirement.
Termination does not erase accrued payment obligations, refund rights, or provisions that by their nature should survive, including intellectual-property ownership, warranty limitations, liability allocation, dispute terms, and records needed to establish the transaction. Account closure and data deletion are subject to the Privacy Policy, legal retention, security, and transaction-record requirements.
14. Governing law and disputes
Florida law governs these Terms without regard to conflict-of-law rules. Before filing a claim, each party will send a written description of the issue and requested resolution and allow 30 days for a good-faith effort to resolve it. This does not prevent either party from seeking urgent injunctive relief or using an eligible small-claims process.
Subject to non-waivable law, state and federal courts located in Palm Beach County, Florida have exclusive jurisdiction, and each party consents to that venue. These Terms do not use mandatory arbitration or waive class-action rights. If applicable consumer law gives you a non-waivable right to another law, forum, remedy, or procedure, that right controls.
15. Changes to these Terms
We may update these Terms prospectively. The published version will identify its effective and revision dates. We will provide reasonable notice of a material change. If a change materially affects existing paid rights or obligations, we will request renewed affirmative assent when required; silence or mere continued browsing will not be treated as assent where affirmative assent is required.
16. General terms
These Terms, the EULA, the incorporated Refund & Cancellation Policy, and any applicable order form are the complete agreement for their stated subjects. A signed enterprise or professional-services agreement may override a provision only if it identifies the conflict. If a provision is unenforceable, it will be adjusted only as much as necessary and the remainder will continue. A waiver must be express and applies only to that instance. Neither party may assign these Terms without the other's consent, except that EnerLinks may assign them with a merger, reorganization, or sale of substantially all relevant assets if the successor assumes the obligations. There are no third-party beneficiaries.
17. Contact
EnerLinks Solutions, LLC 7754 Okeechobee Blvd PMB 2003 West Palm Beach, FL 33411, United States Email: [email protected]