EnerLinks Solutions

EnerLinks Refund & Cancellation Policy

Version: 2026-11-03 Effective: 2026-11-03T17:00:00Z Last revised: 2026-10-23

This Policy applies to supported EnerViz Individual and EnerViz Team subscription orders sold directly by EnerLinks Solutions, LLC. Available products, seat quantities and purchase methods are those actually offered; a license-class description is not an offer of an unavailable bulk checkout. A signed order may state different terms for a separately offered enterprise or professional service. Nothing in this Policy limits a non-waivable statutory right.

1. Canceling renewal

You may cancel a subscription through the authenticated Website billing page and Stripe-hosted billing portal. Cancellation stops future renewals and ordinarily takes effect at the end of the current paid period. You may continue using paid features through that period, subject to license validation and earlier suspension reasonably required for fraud, a payment dispute, security risk, unlawful use, or material breach.

Cancel at least 24 hours before the displayed renewal time to allow processing and avoid an unintended renewal. We will provide a cancellation confirmation. If the self-service route is unavailable, contact the published support channel promptly; include the account email and order or invoice identifier, but never send a full payment-card number.

Cancellation does not automatically refund a completed charge or delete your account/data.

2. Initial-purchase review window

You may request a refund of the first charge for a new paid EnerViz subscription within 14 calendar days after the charge. If approved, the associated paid entitlement will be shortened as described in Section 5, and the free tier may remain available under the EULA.

This review window is intended to let you confirm compatibility and fit. We may deny or proportionally limit a request supported by evidence of fraud or abuse, including repeated purchase/refund cycles intended to obtain paid use without payment. Ordinary evaluation and use during the window are not, by themselves, abuse.

3. Renewal courtesy window

You may request a refund of a monthly or annual renewal charge within seven calendar days after that renewal. This is an EnerLinks courtesy policy in addition to any non-waivable right. Approval shortens the renewed entitlement as described in Section 5 and cancels future renewal unless you direct otherwise.

For annual subscriptions, we intend to send an electronic renewal reminder 30–60 days before the applicable renewal or cancellation point. Not receiving a courtesy reminder does not eliminate a right that applicable law gives you.

4. Duplicate charges and failed delivery or activation

We will correct a verified duplicate charge. If payment succeeded but the order, download, or activation was not delivered, contact us with the account email and transaction identifier. We may first repair the order, reissue delivery, reset an activation, or provide a workaround. If we cannot provide the purchased entitlement within a reasonable time—normally five business days after obtaining the information needed to reproduce and verify the failure—we will refund the affected charge.

If a material software nonconformity is covered by the EULA's limited warranty, the EULA remedy applies: commercially reasonable repair/workaround, replacement, or refund when repair or replacement is not reasonable.

5. Effect of a refund on access

When a qualifying refund leaves no payment funding the subscription period, we shorten the server-recorded paid entitlement to the earlier of (a) its existing expiration or (b) seven calendar days after the refund is processed. The confirmation will identify that resulting entitlement date. This transition is not a new paid term. The application applies online validation results, cached signed-license information and the EULA offline rules; changing the server record does not remotely remove an offline installation or guarantee that every previously validated offline device stops at exactly that instant. Reconnection may be required to refresh its status. The EnerViz free tier and local project access remain subject to the EULA.

A lost payment dispute or verified fraud may cause immediate revocation without the seven-day transition. A refund against one order may not terminate an entitlement that is independently funded by a later retained renewal; we will identify the effect in the written decision.

6. Exclusions and special cases

A change of mind outside the applicable window, failure to cancel before renewal, an unsupported system, incorrect user inputs, or dissatisfaction with a project result ordinarily is not a refund basis. We do not guarantee that EnerViz is suitable for a particular project, code, standard, or professional purpose.

We may refuse or reverse a discretionary refund where there is evidence of fraud, chargeback abuse, deliberate license circumvention, or material breach. A payment dispute may cause immediate suspension while it is resolved. A refund does not necessarily erase transaction, assent, fraud-prevention, tax, or legal records.

Taxes are refunded when required or when the payment processor permits them to be reversed with the underlying transaction. We do not charge a separate refund-processing fee.

7. How to request a refund

Contact `[email protected]`. Include:

  • - the account email;
  • - order, invoice, or Stripe receipt identifier;
  • - charge date and product; and
  • - a brief reason, plus diagnostic details if delivery or activation failed.

Do not send passwords, authentication codes, license private keys, government ID, or full payment-card information.

Approved refunds are returned to the original payment method. Bank and card-network timing is outside our direct control and may take several business days. We will send the decision and access consequence in writing.

8. Contact

EnerLinks Solutions, LLC 7754 Okeechobee Blvd PMB 2003 West Palm Beach, FL 33411, United States Email: [email protected]